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Contact Us

Got any questions? Drop us a line!

We’re happy to answer any questions you have or provide you with an estimate. Just send us a message in the form below with any questions you may have and we will get back to you as soon as possible.
You can also shoot us a DM on Instagram, or send us an email at support@eco-shades.com

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ECO Shades Size Guide

If you look on the inside of your ECO Shades, you can see a series of numbers. These details indicate the size of your glasses, the lens diameter (eye size), the width of the nose piece (bridge), and the length of the temples, all in millimeters.

The lens diameter (eye size) is the width of the lens measured from the bridge. It may be a matter of personal preference, but it's also determined by the design of the frame.

The width of the bridge is the distance between the lenses over your nose. It's important that it's comfortable - if it's too tight, the glasses will pinch your nose, and if it's too loose, the glasses won't sit stably on your face.

The length of the temples should be long enough to sit comfortably over your ears.

Delivery and Shipment

The delivery time for your order is 2-30 days, depending on what shipping method you choose.

Europe: Delivery 3-7 days (With GLS) - Delivery 7-14 days (With PostNord)

Worldwide: Delivery 5-14 days (With GLS) - Delivery 14-30 days (With PostNord)

ECO Shades uses GLS - Business, GLS - Private, PostNord - Private for shipment of your ordered items.

Freight cost is calculated from the weight of the items.

Your shipment will be sent with delivery to your home address.

You will receive a Track and Trace-number upon shipment, which allows you to track the shipment at all times.

 

If you regret your purchase (Withdrawal)

ECO Shades offers a 14 days full refund on goods purchased on the website unless otherwise agreed or stated in your order (ONLY on B2C orders - this doesn't count on B2B orders).

The 14 day period starts on the day the order is delivered.

Any return costs you incur yourself.

The request for cancellation must be notified to us no later than 14 after the delivery, and be with us no later than 14 days after we are informed of your use of the right of cancellation/withdrawal.

If you wish to make use of your right to withdraw the purchase, you must send us an e-mail om support@eco-shades.com. In your message, clearly make us aware, that you want to use your right of withdrawal.

Condition of the item you have returned

You are responsible for the condition of the product, and of the decreased value of the goods caused by handling it other than what is necessary to determine the nature, characteristics and function of the goods.
This means, that you have to try the item in the same way as if you were shopping in a physical store.

If the item is tested/used in addition to what is described above, it is considered used and of decreased value. This means, that when the purchase is canceled, you will receive a minor portion or none of the purchase amount refunded. It is up to ECO Shades to evaluate the item's condition.

Thanks for contacting us. We'll get back to you as soon as possible.

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